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Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process
Let's say you wish to buy a brand-new car and there are numerous models which fit your requirements. How do you select the very best one for you? Well, you read reviews.
With the help of other people, you quickly decide on a model that works for you. That's how favorable reviews transform consumers into consumers.
Source: Consumer Affairs
95% Of Unsatisfied Consumers Will Go Back To A Business If A Business Deals With Issues Rapidly And Effectively
Clients do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Online Item Reviews About A Product Can Amplify Its Conversion Rate By More Than 270%
User review statistics show the purchase likelihood for an item with five reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
86% Of Consumers Would Consider Writing A Review For A Business
Your clients are your most important resource, and it's not just because of the cash they spend at your business. They will be willing to share it if you provide them a great experience.
Source: Brightlocal
Only 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of companies in fact use them.
Although we now understand why customer reviews are so effective, the majority of businesses apparently do not.
Source: LsaInsider
Positive Reviews Motivate 68 Percent Of Consumers To Use Local Businesses
Given that the vast majority of consumers check out reviews, you'd want yours to be inviting to new consumers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
70 Percent Of Consumers Prefer To Discover A Business By Means Of Articles And Reviews, Instead Of Ads
Advertisements are all well and good, however it deserves attempting a different approach as well. Reviews are by far the very best way to discover the truth about a service or product.
Source: Statuslabs
53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of client reviews remain without a reply. That's regrettable, since those companies are losing customers that way.
Source: Review Trackers
15% Of Visitors Don't Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15% of possible customers will not even think about doing business with a business they can't find opinions about.
Source: Statuslabs
Google Accounts For 57.5 Percent Of All Reviews All Over The World
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices
Data reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
American Shoppers View "Product Performance" To Be The Most Valuable Info In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. However according to online review statistics, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
89% Of Clients Review A Companies Replies To Reviews
Not only do most individuals read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.
Source: Brightlocal