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95% Of Disappointed Consumers Will Return To A Business If A Business Deals With Problems Quickly And Effectively
Consumers do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of USA Clients
24% of US buyers consider reviews as 'very influential'.
To highlight the value of online reviews and scores, did you know that 81 percent of consumers will pay more for a product with reviews and those same consumers are also happy to accept slower shipping times for such products.
Source: Turntonetworks
89% Of Clients Review A Companies Feedback To Reviews
Not only do many individuals read the review replies, 30% of them hold them in high regard. Almost 96% read the replies to their own reviews.
Source: Brightlocal
Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses
Considering that the vast bulk of customers read reviews, you would want yours to be appealing to new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
More Than 4 Negative Reviews About A Business Or Service Might Reduce Sales By 70 Percent
One negative review suffices for 35% of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
A Single Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated material can do wonders in terms of conversions.
A single review can have a substantial effect on your business.
A hundred reviews can increase your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44% boost.
Source: RevLocal
89% Of Clients Like To Read Reviews On Their Mobile Devices
Be it via an app or a mobile browser, people prefer to read reviews on their cell phones.
Source: Statista
72% Of Consumers Won't Take Action Before They Check Out Some Reviews
Irrespective of how captivating your marketing is, you still need customer reviews. There's no other way around it. Customers are still happy to hear you out, however they trust other people more.
Source: My Testimonial Engine
67% Of Consumers Claim That Reviews Are A "Very Important" Factor When Choosing A Service Provider
Reviews have a huge impact on their decision when clients have to select a service provider.
Source: DemandGenReport
30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews
Corresponding with your clients builds their trust. Even something like responding to their reviews and comments can make them feel appreciated.
As you might anticipate, customers who feel this way are more willing to spend more cash with a company.
Source: Statuslabs
83% Of All Younger Shoppers Were Asked To Leave A Review Recently
Of those invited, 80% of clients did submit a review. Overall, businesses have asked 66% of all customers to submit a review on their business.
Source: Brightlocal