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71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to choose a legal representative or a doctor.
Young people (age 18-35) are even more inclined to work with a professional based upon online reviews. Just 19% of millennials will think about hiring a legal representative without any.
Source: Thomson Reuters
Consumers Could Invest 31% More With A Business That Has Excellent Reviews
Take note of this fact. The better other users explain your product or service, the more money you can charge and customer review statistics show us exactly just how much more.
Source: Martech Zone
If They Were Asked, 77% Of Clients Would Definitely Leave A Review
More than a 35% would post a review to educate others about their customer experience and 24% would likely direct their review to the business itself.
Over a 26% would want to leave a review to help other individuals with their choice making process.
Source: Podium
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company
The star ranking is the first thing customers see. Still, users pay attention to other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.
Source: Statista
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics indicate a business's reputation does not affect simply the consumers. Potential team members also look at scores and read reviews.
Source: Deloitte
Just 6 Percent Of Consumers Do Not Rely On Client Reviews At All
According to customer review stats, a tremendous 19% of consumers constantly trust online reviews and never a buy without reading reviews first.
Source: Statista
Most Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they've gone to a supplier. Online review trends reveal people choose to comment if they had a favorable experience, instead of a mediocre or negative one.
Source: Brightlocal
Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals opinions before they ever trust what the producer states. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
A Lone Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have an enormous effect on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can offer a mind-blowing 44% increase.
Source: RevLocal
95% Of Dissatisfied Clients Will Return To A Business If A Company Makes An Effort To Fix Problems Quickly And Effectively
Clients do not anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday