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If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Utilize An Organisation
This stat is one of many that illustrate the value of online scores. Now that news of consumer fulfillment travels this quick, keeping your consumers delighted is more crucial than ever.
57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Moreover, 11% looked just for businesses with a perfect five star rating.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star ranking is the first thing customers see. Still, users take notice of other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of American consumers.
Source: Statista
77% Of Individuals Do Not Rely On Reviews That Are Older Than 3 Months
Clients don't care how excellent your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
53% Of Consumers Anticipate Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics show that 63% of client reviews stay without a reply. That's too bad, because those businesses are losing consumers that way.
Source: Review Trackers
60% Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is influenced substantially by blogs and reviews on social networks. With men being two times as likely to be affected than women.
Reviews and ranking statistics show people value the opinion of peers more than any other content.
Source: Collective Bias
82% Of Customers Check Out Review Websites Because They Want To Acquire A Product Or A Service And Want To Get The Facts About Business Services And Products.
Review sites are places that customers go to get the facts about a service, product or business. Users come since they have currently formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
A One Star Boost In Ranking Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat consumers well normally flourish, review sites help make sure of that.
Source: Statuslabs
70 Percent Of Customers Prefer To Discover A Business Via Articles And Reviews, Instead Of Advertisements
Ads are all well and good, but it's worth trying a different approach also. Reviews are by far the very best way to discover the truth about a product or service.
Source: Statuslabs
83% Of Clients Do Not Trust Advertising
The standard channels to reach customers aren't as prominent as they used to be. Many users who no longer trust advertisements choose to take notice of customers' suggestions online.
Source: Statuslabs
30% Of Consumers Feel Favorable To A Company Which Answers Online Reviews
Keeping in touch with your consumers creates trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you may expect, customers who feel this way are going to invest more money with a company.
Source: Statuslabs
Over Half Of Shoppers Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are reportedly the more vocal ones.
Source: Statista
Negative Reviews Can Increase Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive force for users to spend more time on your website. According to online review stats, individuals spend more than five times as long on a website when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or faked reviews.
Source: Reevoo