53% Of Consumers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of consumer reviews stay without a reaction. That's too bad, since those companies are losing customers that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star ranking is the first thing customers see. Still, users pay attention to other aspects as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of American consumers.

Source: Statista

61 Percent Of Local Businesses Have A Typical Rating Of 4 To 5 Stars

Generally 2 out of 3 companies have exceptional and great rankings. Only 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

63.6% Of Consumers Go To Google To Check For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.

These online review stats show the basic appeal of a site can just presume when it comes to trust.

Source: Review Trackers

30% Of Clients Feel Favorable To A Company Which Responds To Online Reviews

Corresponding with your clients builds their trust. Even something as basic as reacting to their reviews and remarks can make them feel valued.

As you might anticipate, customers who feel this way are happy to spend more cash with a business.

Source: Statuslabs

70 Percent Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out many more reviews to get a better idea of how the business is in fact doing. Do not depend upon that fact alone.

Source: Brightlocal

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Customers

24% of US consumers consider reviews as 'incredibly influential'.

To show the value of online reviews and scores, did you know that 81% of consumers will pay more for a product with reviews and those same clients are likewise going to accept slower shipping times for such items.

Source: Turntonetworks

89% Of Clients Read A Businesses Replies To Reviews

Not only do many consumers check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

73 Percent Of Consumers Think Customer Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear individuals aren't satisfied with scores alone.

Written reviews make the stats appear more genuine which is what the potential clients are searching for. Almost a 3rd of consumers say written reviews are the only feature that makes them believe the websites' reviews are appropriate and beneficial.

Source: Fan and Fuel

89% Of Individuals Like To Read Reviews Using Their Mobile Phones

Be it via an app or a mobile web browser, people today prefer to read reviews on their mobile phones.

Source: Statista

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you want to buy a brand-new car and there are numerous models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.

With the help of other consumers, you quickly select one that works for you. That's how positive reviews transform consumers into customers.

Source: Consumer Affairs

Positive Reviews Motivate 68% Of Customers To Use A Local Business

Considering that the huge bulk of consumers read reviews, you'd want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

If They Were Asked, 77% Of Consumers Would Likely Submit A Review

More than a 35% would post a review to notify others about their client encounter and 24% would likely direct their review to the company itself.

Over a 26% would be willing to give a review to assist other people with their decision making process.

Source: Podium

72% Of Customers Will Not Take Action Before They Check Out Some Reviews

Regardless of how tempting your marketing is, you still require client reviews. There is no other way around it. Consumers are still willing to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

Majority Of Consumers Will Not Use An Organisation If It Has Less Than A 4 Star Rating

This stat is among lots of that show the importance of online scores. Now that news of customer fulfillment travels this quick, keeping your customers delighted is more crucial than ever.

57 percent of consumers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked only for businesses with an ideal five star ranking.

Source: Brightlocal

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to select a physician or a lawyer.

Younger people (age 18-35) are a lot more likely to work with an expert based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

Reviews Shared On Twitter Can Help Grow Online Sales By 6.46%

Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo