One-half Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated content has an unassailable impact on consumers.

If businesses stop to consider the power of client reviews over millennials, they will realize what they've been losing out on. Older individuals are different though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

15% Of Users Do Not Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of prospective consumers will not even consider doing business with a business they can't find opinions about.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Service May Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a site's visitors to choose not to buy. Three negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

30% Of Customers Feel Comfortable With A Company Which Responds To Online Reviews

Communicating with your consumers builds their trust. Even something like responding to their remarks and reviews can make them feel valued.

As you may expect, clients who feel this way are ready to spend more cash with a business.

Source: Statuslabs

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

90 Percent Of Visitors Need Less Than 10 Reviews To Form An Opinion About A Business

You know what individuals state about impressions, right?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

If you do not have reviews on your website, consider asking your visitors to write one.

Source: Martech Zone

95% Of Unhappy Clients Will Return To A Company If A Business Makes An Effort To Solve Problems Rapidly And Effectively

Customers do not expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

The Average Review Word Count Has Become 65% Much Shorter Since 2010

Presently reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers

Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions

Facebook is currently the most popular social media which can likewise affect our buying preferences.

According to social reviews stats, Facebook affects over half of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics expose that four out of 5 users are most likely to rely on a local business.

Source: RevLocal

86 Percent Of Consumers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they invest at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Use An Organisation

This stat is among many that illustrate the importance of online scores. Now that news of customer complete satisfaction travels this fast, keeping your clients pleased is more vital than ever.

57 percent of customers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for companies with an ideal five star ranking.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews World-wide

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star ranking is the first thing customers see. Still, users take notice of other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

67% Of Consumers Say Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when clients have to pick a service provider.

Source: DemandGenReport