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A One Star Boost In Rating Can Result In A 5% To 9% Increase In Business Income
Businesses that treat clients well usually flourish, review websites help ensure of that.
Source: Statuslabs
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'always' or 'really often'.
Source: Trust You
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the huge impact user rankings have on their business. Undesirable client or employee reviews can affect 90% of job seekers.
Source: Career Arc
Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
95% Of Unhappy Customers Will Return To A Company If A Business Deals With Problems Quickly And Efficiently
Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
90 Percent Of Buyers Need Less Than 10 Reviews To Form An Opinion About A Business
You know what individuals say about impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are totally free, a remarkably low number of companies actually make use of them.
Although we now know why customer reviews are so powerful, the majority of businesses apparently do not.
Source: LsaInsider
People Reading Reviews On A Mobile Phone Are 127% More Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. Purchasing decisions are made rapidly.
Online reviews are certainly convincing, yet online marketers have not always come to appreciate the power of them.
Source: Martech Zone
71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% used online reviews to choose an attorney or a medical professional.
Younger people (age 18-35) are even more likely to work with a professional based on online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
Reviews Posted On Twitter Can Help Increase Revenues By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
30% Of Customers Feel Comfortable With A Company Which Reacts To Online Reviews
Communicating with your customers creates trust. Even something like reacting to their reviews and remarks can make them feel appreciated.
As you might anticipate, clients who feel this way are happy to invest more cash with a business.
Source: Statuslabs
89% Of Customers Review A Businesses Feedback To Reviews
Not only do many shoppers check out the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
83% Of Consumers Don't Rely On Advertising
The conventional channels to reach consumers aren't as prominent as they utilized to be. Many users who no longer trust advertisements select to take note of customers' suggestions online.
Source: Statuslabs