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Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent
It sounds insane, but negative reviews can be a positive driver for users to spend more time on your website. According to online review stats, individuals devote more than 5 times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo
61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars
Typically two-thirds of companies have outstanding and great ratings. Just 5% of businesses have a ranking listed below three stars.
Source: Brightlocal
15% Of Visitors Don't Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15% of prospective clients won't even think about doing business with a company they can't discover opinions about.
Source: Statuslabs
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a vendor. Online review trends show people choose to comment if they had a positive experience, instead of a average or unfavorable one.
Source: Brightlocal
Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, producers' descriptions are generally advertisements.
Source: Martech Zone
Only 6% Of Customers Don't Rely On Client Reviews At All
According to consumer review stats, a tremendous 19% of customers constantly rely on online reviews and never a make a purchase without reading reviews.
Source: Statista
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US consumers consider reviews as 'incredibly influential'.
To show the value of online reviews and ratings, did you know that 81% of consumers will pay more for a product with reviews and those same clients are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the cash they invest at your business. If you give them a great experience, they will be willing to share it.
Source: Brightlocal
USA Buyers Regard "Product Performance" To Be The Most Useful Info In Product Reviews
They focus on various elements of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of American consumers.
Source: Statista
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18% of software buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process
Let's say you want to buy a new automobile and there are numerous models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.
With the help of other consumers, you manage to decide on one that works for you. That's how positive reviews convert consumers into customers.
Source: Consumer Affairs
95% Of Unsatisfied Consumers Will Return To A Business If A Company Deals With Issues Quickly And Effectively
Customers do not expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there's nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday