54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star score is the first thing customers see. Still, users take notice of other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of USA consumers.

Source: Statista

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of client reviews go on without a reaction. That's regrettable, because those companies are losing clients that way.

Source: Review Trackers

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

Reviews Published On Twitter Can Help Improve Revenues By 6.46%

Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

89% Of Clients Browse A Companies Reactions To Reviews

Not only do the majority of individuals read the review replies, 30% of them value them highly. Almost 96% read the responses to their own reviews.

Source: Brightlocal

64% Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read client reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Consumers

24% of US consumers consider reviews as 'extremely influential'.

To illustrate the value of online reviews and rankings, did you understand that 81 percent of customers will pay more for an item with reviews and those exact same consumers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat consumers well generally succeed, review sites help make certain of that.

Source: Statuslabs

The Typical Review Word Count Has Gotten 65% Shorter Since 2010

At the present time reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the negative and positive reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. Consumers expect to see some negative reviews.

Source: Capterra

The Majority Of Shoppers Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are purportedly the more vocal ones.

Source: Statista

77% Of Clients Would Undoubtedly Submit A Review If They Were Asked

More than a 35% would do it to advise others about their consumer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to give a review to assist other individuals with their choice making process.

Source: Podium

15% Of Clients Do Not Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15% of prospective consumers won't even think about doing business with a company they can't find opinions about.

Source: Statuslabs

If A Company Manages To Solve Issues Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Return To A Business

Customers do not expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday