82 Percent Of Customers Check Out Review Sites Since They Wish To Buy A Service Or An Item And Want To Get The Truth About Business Product Or Services.

Users come due to the fact that they have currently formed a purchase decision. The majority of them (89%) buy within a week of their visit.

Source: RevLocal

If A Company Makes An Effort To Resolve Problems Quickly And Efficiently, 95% Of Unsatisfied Consumers Will Return To A Company

Clients do not expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

83 Percent Of Consumers Don't Rely On Advertising

The conventional channels to reach clients aren't as prominent as they utilized to be. The majority of users who no longer trust ads select to take notice of clients' recommendations online.

Source: Statuslabs

A Lot Of Best-selling Products Have An Average Score Of 4.2 To 4.7

You can't make everybody delighted, which is why perfect 5 star rankings are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. Often a lower score actually helps your overall score.

According to client rating stats, conversion rates begin to decrease as scores rise above 4.7.

Source: Spiegel Research Center

64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out customer reviews, concur that it increases their buying confidence.

Companies use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

83% Of All Young Clients Were Asked To Submit A Review Recently

Of those invited, 80% of consumers did leave a review. Overall, businesses have actually asked 66% of all consumers to leave a review on their business.

Source: Brightlocal

Only 6 Percent Of Customers Do Not Rely On Consumer Reviews At All

According to customer review data, a whopping 19% of customers always trust online reviews and never ever a make a purchase without reading reviews first.

Source: Statista

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services

Leisure and business tourists alike check out reviews to form an opinion. Business tourists read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'constantly' or 'very frequently'.

Source: Trust You

74% Of Regional Companies Have At Least 1 Google Review

A single review is far from adequate to improve your site's SERP ranking.

Looking at online ratings data, we found out that a company needs to have a minimum of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

Users Reading Reviews On A Mobile Device Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done faster. Purchasing choices are made rapidly.

Online reviews are clearly persuasive, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

71% Of Millennials Search Consumer Reviews Of Professional Services

More than half of all individuals in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to select an attorney or a doctor.

Younger people (age 18-35) are a lot more likely to hire a professional based on online reviews. Just 19% of millennials will consider employing a lawyer without any.

Source: Thomson Reuters

Customers Could Invest 31% More With A Business That Has Great Reviews

Focus on this statistic. The better other users explain your service or product, the more cash you can charge and customer review statistics show us precisely how much more.

Source: Martech Zone

89% Of Shoppers Like To Read Reviews On Their Mobile Phones

Be it via an app or a mobile internet browser, individuals choose to read reviews on their phones.

Source: Statista

53 Percent Of Americans Consider Item Reviews And Scores As The Most Essential Part Of Online Shopping.

Today's consumers are wary and want the very best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the buying decision.

Source: Statista

61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars

Generally two-thirds of companies have good and exceptional scores. Just 5% of companies have a ranking listed below three stars.

Source: Brightlocal

Software Reviews Impact Over 98 Percent Of All Purchasers

18 percent of software purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

86% Of Customers Would Think About Writing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the cash they invest at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews go on without a reaction. That's regrettable, since those companies are losing clients that way.

Source: Review Trackers