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53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review statistics reveal that 63% of client reviews remain without a reaction. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
71% Of Millennials Search Customer Reviews Of Professional Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick a lawyer or a doctor.
Young people (age 18-35) are much more inclined to hire a professional based on online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
89% Of Buyers Prefer To Read Reviews On Their Mobile Devices
Be it via an app or a mobile browser, consumers choose to read reviews on their cell phones.
Source: Statista
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'really frequently'.
Source: Trust You
A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat clients well usually flourish, review sites help ensure of that.
Source: Statuslabs
If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Utilize An Organisation
This stat is one of lots of that show the importance of online scores. Now that news of client satisfaction travels this fast, keeping your consumers delighted is more important than ever.
57% of consumers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.
Moreover, 11 percent looked just for organizations with a best five star ranking.
Source: Brightlocal
USA Shoppers View "Product Performance" To Be The Most Helpful Info In Product Reviews
They focus on various elements of the shopping experience when people read reviews. But according to online review stats, 60% of them are most thinking about the product's performance.
Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of USA consumers.
Source: Statista
Positive Reviews Motivate 68% Of Consumers To Choose A Local Business
Given that the large majority of customers read reviews, you would want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
82 Percent Of Customers Check Out Review Sites Because They Wish To Buy A Product Or A Service And Want To Get The Truth About Business Product Or Services.
Review sites are locations that customers go to get the facts about a business, product and services . Users come because they have actually currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.
Source: RevLocal
60 Percent Of Consumers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected considerably by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and score data reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias
More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70%
One negative review suffices for 35% of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Stats reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista