If A Company Makes An Effort To Resolve Issues Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Business

Customers don't anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a brand-new car and there are numerous models which fit your criteria. How do you choose the best one for you? Well, you read reviews.

With the help of other consumers, you manage to select one that works for you. That's how positive reviews transform consumers into customers.

Source: Consumer Affairs

15% Of Users Do Not Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15% of potential clients won't even think about doing business with a business they can't discover opinions about.

Source: Statuslabs

Google Represents 57.5% Of All Reviews Throughout The World

Google is in the lead here, followed by Facebook as a remote second.

These the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

98% Of Yelp's Visitors Bought From A Business They Discovered On The Website

Generally, 142 million customers check out Yelp monthly. If you haven't declared your complimentary Yelp business page, this is as excellent a time as any.

Source: RevLocal

61 Percent Of Local Businesses Have An Average Score Of 4 To 5 Stars

Typically two-thirds of businesses have good and awesome rankings. Just 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

Favorable Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses

Because the large majority of consumers read reviews, you'd want yours to be inviting to brand-new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

73 Percent Of Consumers Believe Client Reviews Are More Vital Than Star And Number Ratings

Online review statistics make it clear people aren't satisfied with scores alone.

Consumer reviews make the stats appear more authentic which is what the potential customers are trying to find. Practically a third of customers state composed reviews are the only feature that makes them think the websites' reviews are relevant and helpful.

Source: Fan and Fuel

Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals viewpoints before they ever trust what the producer says. The reason, producers' descriptions are basically ads.

Source: Martech Zone

53 Percent Of Americans Consider Item Reviews And Rankings As The Most Essential Part Of Online Shopping.

Today's buyers are smart and want the very best bang for their dollar. It's no surprise that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

89% Of Consumers Review A Businesses Reactions To Reviews

Not only do a lot of individuals read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

70% Of Consumers Need To Read At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people check out much more reviews to get an idea of how business is in fact doing. Do not depend on that fact alone.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews data, 59% used online reviews to pick a lawyer or a physician.

Young people (age 18-35) are a lot more likely to employ an expert based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

Negative Reviews Can Boost Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive driver for users to devote more time on your website. According to online review data, individuals spend more than 5 times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'constantly' or 'extremely often'.

Source: Trust You

Just 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a remarkably low number of companies actually make use of them.

Although we now know why consumer reviews are so effective, the majority of businesses apparently do not.

Source: LsaInsider