83% Of Customers Do Not Trust Advertising

The traditional channels to reach clients aren't as influential as they utilized to be. A lot of users who no longer trust advertisements select to focus on consumers' recommendations online.

Source: Statuslabs

91 Percent Of Millennials Rely On Online Reviews As Much As Friends And Family

Online review stats place clients' reviews as the most trustworthy source of suggestions. Online reviews generally bring the exact same weight as guidance from family and friends.

Source: Brightlocal

Positive Reviews Motivate 68 Percent Of Customers To Choose A Local Business

Since the vast majority of consumers check out reviews, you would want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

86 Percent Of Customers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they invest at your business. They will be prepared to share it if you provide them an excellent experience.

Source: Brightlocal

30% Of Consumers Feel Comfortable With A Business Which Responds To Online Reviews

Staying connected with your customers establishes trust. Even something as basic as reacting to their comments and reviews can make them feel valued.

As you may expect, customers who feel this way are happy to invest more money with a company.

Source: Statuslabs

88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Data reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear people aren't satisfied with ratings alone.

Written reviews make the stats appear more authentic which is what the potential customers are looking for. Almost a third of customers state composed reviews are the only feature that makes them think the sites' reviews are pertinent and beneficial.

Source: Fan and Fuel

Most Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show people prefer to comment if they had a positive experience, instead of a negative or average one.

Source: Brightlocal

95% Of Disappointed Consumers Will Return To A Company If A Business Deals With Issues Quickly And Effectively

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to take care of things. If there is nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Customers Could Invest 31% More With A Business That Has Fantastic Reviews

Take note of this fact. The more detailed other users explain your services or product, the more money you can charge and consumer review statistics reveal to us precisely just how much more.

Source: Martech Zone

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of client reviews remain without a response. That's too bad, because those companies are losing customers that way.

Source: Review Trackers

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, concur that it increases their buying confidence.

Companies utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista