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72% Of Clients Won't Take Action Unless They Read Some Reviews
No matter how eye-catching your marketing is, you still need consumer reviews. There is no way around it. Consumers are still happy to hear you out, but they trust other people more.
Source: My Testimonial Engine
86% Of Consumers Would Think About Writing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
83% Of All Young Clients Were Asked To Give A Review Recently
Of those asked, 80% of clients did submit a review. Overall, businesses have actually asked 66% of all clients to submit a review on their company.
Source: Brightlocal
61 Percent Of Regional Businesses Have An Average Score Of 4 To 5 Stars
Typically 2 out of 3 companies have great and awesome ratings. Only 5% of businesses have a score below 3 stars.
Source: Brightlocal
89% Of Individuals Want To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile internet browser, customers choose to read reviews on their smart phones.
Source: Statista
95% Of Disappointed Clients Will Return To A Company If A Business Manages To Resolve Problems Quickly And Efficiently
Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews go on without a reaction. That's regrettable, since those businesses are losing customers that way.
Source: Review Trackers
91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones
Online review stats position customers' reviews as the most trustworthy source of recommendations. Online reviews typically bring the same weight as advice from friends and family.
Source: Brightlocal
90% Of Clients Require Less Than 10 Reviews To Form An Opinion About A Business
You know what people state about impressions, right?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
Reviews Shared On Twitter Can Grow Revenues By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization
The star score is the first thing customers see. Still, users take notice of other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States consumers.
Source: Statista
98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Usually, 142 million customers go to Yelp every month. This is as great a time as any if you haven't declared your complimentary Yelp business page.
Source: RevLocal