More Than Half Of Customers Will Not Use A Business If It Has Less Than A 4 Star Ranking

This stat is among many that highlight the significance of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your clients delighted is more crucial than ever.

57% of consumers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked just for businesses with an ideal five star score.

Source: Brightlocal

89% Of Customers Browse A Companies Feedback To Reviews

Not only do many customers read the review replies, 30% of them highly value them. Almost 96% read the replies to their own reviews.

Source: Brightlocal

77% Of Consumers Would Most Likely Give A Review If They Were Asked

More than a 35% would submit a review to advise others about their client encounter and 24% would probably direct their review to the business itself.

Over a 26% would be willing to leave a review to help other people with their decision making process.

Source: Podium

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management statistics suggest a company's reputation does not affect just the customers. Prospective team members likewise take a look at scores and read reviews.

Source: Deloitte

89% Of Individuals Want To Read Reviews Using Their Mobile Phones

Be it via an app or a mobile internet browser, clients prefer to read reviews on their mobile devices.

Source: Statista

86 Percent Of Customers Would Think About Composing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they spend at your business. If you provide an excellent experience, they will be willing to share it.

Source: Brightlocal

60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is influenced substantially by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and rating data reveal individuals value the opinion of peers more than any other material.

Source: Collective Bias

30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews

Staying connected with your consumers creates trust. Even something like reacting to their reviews and comments can make them feel valued.

As you might expect, clients who feel this way are ready to spend more money with a business.

Source: Statuslabs

83 Percent Of Consumers Don't Trust Advertising

The standard channels to reach customers aren't as prominent as they utilized to be. The majority of users who no longer trust advertisements pick to take note of consumers' suggestions online.

Source: Statuslabs

74 Percent Of Local Businesses Have At A Minimum, One Google Review

One review is far from adequate to enhance your site's SERP ranking.

Taking a look at online ratings data, we discovered that a company needs to have an average of 40 reviews before clients "Award" it with a star.

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

American Consumers View "Product Performance" To Be The Most Useful Detail In Product Reviews

When individuals read reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA consumers.

Source: Statista

90% Of Individuals Need Less Than 10 Reviews To Form An Opinion About A Business

You know what individuals state about impressions, right?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

Think about asking your visitors to compose one if you do not have reviews on your site.

Source: Martech Zone

95% Of Unhappy Customers Will Return To A Business If A Business Makes An Effort To Resolve Problems Rapidly And Efficiently

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Google Represents 57.5% Of All Reviews Throughout The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers