Negative Reviews Can Increase Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your site. According to online review data, people devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or faked reviews.

Source: Reevoo

American Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals read reviews, they concentrate on different aspects of the shopping experience. However according to online review statistics, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.

Source: Statista

73% Of Customers Think Written Reviews Are More Vital Than Star And Number Rankings

Online review statistics make it clear people aren't satisfied with scores alone.

Client reviews make the statistics appear more genuine which is what the potential consumers are trying to find. Nearly a 3rd of consumers state composed reviews are the only feature that makes them believe the websites' reviews are beneficial and appropriate.

Source: Fan and Fuel

71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a medical professional or a lawyer.

Younger people (age 18-35) are much more likely to work with an expert based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

Online Item Reviews About A Product Can Increase Its Conversion Rate By A Staggering 270 Percent

User review statistics show the purchase possibility for an item with 5 reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management stats suggest a company's reputation does not affect just the customers. Prospective team members also take a look at rankings and read reviews.

Source: Deloitte

If A Company Handles Issues Rapidly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Company

Consumers don't expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

90 Percent Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals say about first impressions?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to compose one.

Source: Martech Zone

91% Of Millennials Trust Online Reviews As Much As Family And Friends

Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews usually carry the same weight as suggestions from family and friends.

Source: Brightlocal

Just 6 Percent Of Customers Do Not Trust Customer Reviews At All

According to consumer review stats, a massive 19% of consumers constantly rely on online reviews and never a make a purchase without checking out reviews.

Source: Statista

88% Of Americans Claimed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

30% Of Consumers Feel Comfortable With A Business Which Responds To Online Reviews

Staying connected with your customers builds their trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you might expect, customers who feel this way are happy to invest more cash with a company.

Source: Statuslabs

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses question the integrity of online reviews. However, they recognize the huge impact user ratings have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc