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The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've visited a supplier. Online review trends show individuals prefer to comment if they had a positive experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
The Typical Review Word Count Has Gotten 65% Much Shorter Since 2010
In recent years reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.
Source: Review Trackers
83% Of All Younger Customers Were Invited To Leave A Review Recently
Of those asked, 80% of consumers did leave a review. In general, companies have actually asked 66% of all consumers to submit a review on their business.
Source: Brightlocal
Just 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't taking advantage of their listing.
While business listings on the major review platforms are free, a remarkably low number of companies in fact use them.
Although we now know why customer reviews are so effective, most businesses apparently don't.
Source: LsaInsider
If A Business Takes Care Of Problems Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company
Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out client reviews, agree that it increases their buying confidence.
Organizations use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
More Than Half Of Customers Won't Utilize A Service If It Has Less Than A 4 Star Score
This stat is one of lots of that show the value of online scores. Now that news of client complete satisfaction travels this fast, keeping your consumers happy is more crucial than ever.
57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for companies with a perfect five star ranking.
Source: Brightlocal
67% Of Customers Claim That Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider
When consumers have to pick a solution provider, reviews have a huge impact on their decision.
Source: DemandGenReport
70 Percent Of Consumers Choose To Discover A Business By Means Of Reviews And Short Articles, Instead Of Advertisements
Advertisements are all well and good, however it deserves trying a different approach as well. Reviews are without a doubt the best method to discover the truth about a product or service.
Source: Statuslabs
Online Item Reviews About An Item Can Improve Its Conversion Rate By A Whopping 270 Percent
User review statistics show the purchase likelihood for an item with 5 reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
60% Of Consumers Refer To Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is influenced significantly by blogs and reviews on social media. With men being two times as likely to be influenced than women.
Reviews and score statistics reveal individuals value the opinion of peers more than any other content.
Source: Collective Bias