53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review stats show that 63% of customer reviews go on without a response. That's too bad, due to the fact that those companies are losing customers that way.

Source: Review Trackers

Negative Reviews Can Boost Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review stats, individuals spend more than five times as long on a website when they check out negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or faked reviews.

Source: Reevoo

98% Of Yelp's Browsers Bought From A Business They Discovered On The Website

Normally, 142 million consumers check out Yelp every month. This is as good a time as any if you haven't declared your free Yelp business page.

Source: RevLocal

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of US Clients

24% of US consumers consider reviews as 'exceptionally influential'.

To show the importance of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those exact same customers are also willing to accept slower shipping times for such products.

Source: Turntonetworks

American Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals read reviews, they focus on various aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of USA consumers.

Source: Statista

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social media which can also affect our purchasing decisions.

According to social reviews stats, Facebook impacts over half of users' purchase decisions.

Facebook reviews statistics reveal that 4 out of five users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

Majority Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Score

This stat is among many that highlight the significance of online scores. Now that news of customer satisfaction travels this fast, keeping your consumers happy is more crucial than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked just for organizations with an ideal five star rating.

Source: Brightlocal

70% Of Consumers Prefer To Discover A Business Through Reviews And Short Articles, Rather Than Ads

Ads are all well and good, however it deserves trying a different approach also. Reviews are without a doubt the very best method to find the truth about a product or service.

Source: Statuslabs

A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Earnings

Businesses that treat clients honorably generally succeed, review sites help make certain of that.

Source: Statuslabs

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they check out reviews 'constantly' or 'very often'.

Source: Trust You

Positive Reviews Encourage 68 Percent Of Consumers To Use Local Businesses

Since the vast majority of customers read reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

89% Of Individuals Choose To Read Reviews On Their Mobile Devices

Be it by means of an app or a mobile internet browser, everyday people choose to read reviews on their smart phones.

Source: Statista

60% Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is influenced substantially by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.

Reviews and ranking statistics reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70%

One negative review is enough for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

73 Percent Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Client reviews make the stats appear more authentic which is what the would-be customers are searching for. Almost a 3rd of customers say written reviews are the only feature that makes them think the sites' reviews are pertinent and helpful.

Source: Fan and Fuel

15 Percent Of People Don't Trust Businesses With No Online Reviews

No trust means no interactions. 15% of potential clients won't even think about working with a business they can't discover viewpoints about.

Source: Statuslabs

If A Company Handles Issues Rapidly And Efficiently, 95% Of Disappointed Customers Will Go Back To A Business

Customers don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday