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54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization
The star score is the first thing consumers see. Still, users take note of other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of US customers.
Source: Statista
Only 6% Of Consumers Do Not Trust Client Reviews At All
According to consumer review statistics, a massive 19 percent of customers constantly trust online reviews and never ever a make a purchase without checking out reviews initially.
Source: Statista
Positive Reviews Motivate 68 Percent Of Customers To Use Local Businesses
Because the huge bulk of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Software Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software application purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of consumers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
86% Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. They will be prepared to share it if you offer them a good experience.
Source: Brightlocal
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of customer reviews stay without a reaction. That's regrettable, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to pick a medical professional or a lawyer.
Young people (age 18-35) are a lot more inclined to work with an expert based upon online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
89% Of Shoppers Want To Read Reviews Using Their Mobile Devices
Be it via an app or a mobile internet browser, most people prefer to read reviews on their mobile devices.
Source: Statista
Reviews Posted On Twitter Can Improve Revenues By 6.46%
Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
52% Of Customers Trust A Product More If It Has Unfavorable Reviews As Well
We already touched upon the positive and negative reviews and their result on customers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Customers expect to see some unfavorable reviews.
Source: Capterra
64% Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who read consumer reviews, concur that it increases their purchasing confidence.
Organizations use the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
95% Of Dissatisfied Customers Will Return To A Business If A Company Takes Care Of Issues Rapidly And Efficiently
Clients don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to deal with a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
74% Of Local Businesses Have At Least 1 Google Review
One review is far from enough to enhance your website's SERP ranking.
Looking at online rankings data, we found out that a company needs to have at least 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews
Keeping in touch with your consumers builds their trust. Even something as simple as responding to their reviews and comments can make them feel valued.
As you might expect, customers who feel this way are more willing to spend more cash with a company.
Source: Statuslabs