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15% Of Consumers Do Not Trust Businesses Without Having Online Reviews
No trust implies no interactions. 15 percent of prospective consumers will not even consider doing business with a business they can't discover opinions about.
Source: Statuslabs
30% Of Customers Feel Favorable To A Company Which Reacts To Online Reviews
Corresponding with your clients establishes trust. Even something easy like responding to their remarks and reviews can make them feel valued.
As you may expect, customers who feel this way are happy to spend more cash with a company.
Source: Statuslabs
Customer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the producer states. The reason, manufacturers' descriptions are essentially ads.
Source: Martech Zone
77% Of Consumers Don't Rely On Reviews That Are Older Than Three Months
Clients don't care how great your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
89% Of Clients Read A Businesses Responses To Reviews
Not only do the majority of customers read the review replies, 30% of them highly value them. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Revenue
Businesses that treat clients well usually succeed, review websites help make sure of that.
Source: Statuslabs
If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use An Organisation
This stat is one of many that show the value of online scores. Now that news of client satisfaction travels this quick, keeping your consumers delighted is more important than ever.
57 percent of customers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11% looked only for companies with an ideal five star ranking.
Source: Brightlocal
Most Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they have visited a supplier. Online review trends reveal individuals prefer to comment if they had a positive experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
Fifty Percent Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses
More youthful individuals understand the worth of being informed. User-generated material has an unassailable influence on consumers.
If businesses think of the power of client reviews over millennials, they will realize what they've been missing out on. Older people are various though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Around The Globe
Google is in the lead here, followed by Facebook as a remote second.
Here's the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Software Application Reviews Impact Over 98 Percent Of All Purchasers
18% of software application buyers consider reviews to be a necessary factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70 Percent
One negative review is enough for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.
Of course, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Reviews Published On Twitter Can Boost Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo