30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews

Staying connected with your consumers develops trust. Even something as simple as reacting to their comments and reviews can make them feel appreciated.

As you may expect, customers who feel this way are going to spend more cash with a company.

Source: Statuslabs

95% Of Unsatisfied Consumers Will Return To A Business If A Company Takes Care Of Problems Rapidly And Effectively

Customers do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Use A Business

This stat is one of numerous that show the value of online scores. Now that news of client complete satisfaction travels this fast, keeping your clients delighted is more important than ever.

57% of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked only for businesses with a perfect five star ranking.

Source: Brightlocal

Unfavorable Reviews Can Improve Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your site. According to online review data, people devote more than five times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

Only 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of companies in fact make use of them.

Although we now understand why client reviews are so effective, the majority of businesses obviously don't.

Source: LsaInsider

88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management stats indicate a company's reputation does not affect just the consumers. Potential employees likewise take a look at rankings and read reviews.

Source: Deloitte

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews data, 59% utilized online reviews to choose a medical professional or a lawyer.

Young people (age 18-35) are much more inclined to hire an expert based upon online reviews. Only 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

83 Percent Of Customers Do Not Trust Advertising

The traditional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust advertisements select to pay attention to clients' recommendations online.

Source: Statuslabs

Because They Desire To Buy A Product Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Visit Review Websites.

Review sites are places that customers go to get the truth about a service, business or product . Due to the fact that they have currently formed a buying decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of American Customers

24% of US buyers consider reviews as 'extremely influential'.

To highlight the importance of online reviews and scores, did you understand that 81 percent of consumers will pay more for an item with reviews and those same clients are also willing to accept slower shipping times for such items.

Source: Turntonetworks

Customer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals viewpoints before they ever trust what the producer states. The reason, makers' descriptions are basically advertisements.

Source: Martech Zone

53% Of Americans Consider Product Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.

Today's consumers are smart and desire the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the buying decision.

Source: Statista

89% Of Consumers Choose To Read Reviews Using Their Smartphones

Be it through an app or a mobile web browser, consumers prefer to read reviews on their mobile phones.

Source: Statista

89% Of Clients Review A Companies Replies To Reviews

Not only do many individuals check out the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. However, they recognize the huge effect user ratings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc