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30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews
Corresponding with your clients builds their trust. Even something easy like responding to their remarks and reviews can make them feel appreciated.
As you may expect, customers who feel this way are ready to spend more money with a company.
Source: Statuslabs
More Than 4 Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent
One negative review is enough for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.
Of course, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
15 Percent Of Visitors Do Not Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of prospective clients won't even consider working with a business they can't find viewpoints about.
Source: Statuslabs
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also affect our purchasing decisions.
According to social reviews data, Facebook impacts over half of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that 4 out of five users are more likely to trust a local business.
Source: RevLocal
Google Represents 57.5 Percent Of All Reviews Around The World
Google is the clear winner as far as circulation goes, however they are not the only ones in the game.
These the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270%
User review statistics show the purchase probability for an item with five reviews is 270% higher than the very same item without reviews.
Source: Spiegel Research Center
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than two thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
63.6% Of Consumers Check Out Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the basic appeal of a site can just go so far.
Source: Review Trackers
82 Percent Of Customers Go To Review Sites Because They Want To Buy A Service Or A Product And Want To Get The Facts About The Businesses Services And Products.
Review sites are places that people go to get the facts about a business, service or item . Due to the fact that they have actually already formed a buying decision, users come. The bulk of them (89 percent) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
61 Percent Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars
Overall two-thirds of companies have good and exceptional rankings. Only 5% of businesses have a rating below three stars.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's buyers are wary and want the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who check out consumer reviews, concur that it increases their buying confidence.
Businesses utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Important Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency also.
The share of customers, who focus on the variety of reviews is presently at 46%.
Source: Brightlocal