Favorable Reviews Encourage 68% Of Consumers To Choose Local Businesses

Since the huge majority of consumers read reviews, you would want yours to be appealing to new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Leading Business Concern

Reputation management stats indicate a business's reputation does not affect just the clients. Potential team members also take a look at scores and take a look at reviews.

Source: Deloitte

49% Of Consumers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of customers, who take notice of the number of reviews is currently at 46 percent.

Source: Brightlocal

Online Item Reviews About A Product Can Raise Its Conversion Rate By A Staggering 270%

User review statistics show the purchase likelihood for an item with 5 reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

95% Of Unsatisfied Customers Will Return To A Business If A Business Deals With Issues Rapidly And Effectively

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

70 Percent Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people read a lot more reviews to get a clear view of how the business is in fact doing. Don't depend on that statistic alone.

Source: Brightlocal

Customer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the maker says. The reason, makers' descriptions are essentially advertisements.

Source: Martech Zone

30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews

Keeping in touch with your customers develops trust. Even something like reacting to their remarks and reviews can make them feel appreciated.

As you may anticipate, customers who feel this way are going to invest more cash with a company.

Source: Statuslabs

USA Buyers Regard "Product Performance" To Be The Most Useful Detail In Product Reviews

When people check out reviews, they focus on various aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of US consumers.

Source: Statista

60 Percent Of Customers Seek Advice From Blog And Social Network Reviews On Their Cell Phones Prior To Shopping

In-store shopping is influenced considerably by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.

Reviews and ranking data reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

A Single Business Review Can Raise Its Conversions By 10%

Online review statistics show user-generated material can do wonders in terms of conversions.

A single review can have a massive influence on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44% increase.

Source: RevLocal

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

67% Of Consumers Suggest Reviews Are A "Very Important" Factor When Selecting A Service Provider

When clients have to choose a service provider, reviews have a huge impact on their decision.

Source: DemandGenReport

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star rating is the first thing customers see. Still, users take note of other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of American customers.

Source: Statista