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53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of consumer reviews stay without a response. That's regrettable, since those businesses are losing customers that way.
Source: Review Trackers
60% Of Customers Check Out Blog And Social Network Reviews On Their Cell Phones Before Shopping
In-store shopping is influenced considerably by blogs and reviews on social media. With males being twice as likely to be influenced than women.
Reviews and score statistics reveal individuals value the opinion of peers more than any other material.
Source: Collective Bias
53 Percent Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of Online Shopping.
Today's consumers are wary and want the best bang for their dollar. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
70 Percent Of Consumers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people read a lot more reviews to get a clear view of how business is really doing. Don't depend on that fact alone.
Source: Brightlocal
The Majority Of Popular Items Have An Average Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to consumer rating stats, conversion rates start to reduce as rankings rise above 4.7.
Source: Spiegel Research Center
15 Percent Of Clients Do Not Trust Businesses With No Online Reviews
No trust implies no interactions. 15 percent of possible consumers will not even consider working with a company they can't find viewpoints about.
Source: Statuslabs
72% Of Consumers Won't Take Action Unless They Read Some Reviews
Irrespective of how attractive your marketing is, you still require client reviews. There's no skirting around it. Clients are still happy to hear you out, but they trust other people more.
Source: My Testimonial Engine
89% Of Consumers Read A Businesses Reactions To Reviews
Not only do most consumers check out the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.
Source: Brightlocal
If A Company Deals With Problems Rapidly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Business
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
83% Of Clients Don't Trust Advertising
The standard channels to reach customers aren't as influential as they utilized to be. Most users who no longer trust ads choose to pay attention to customers' suggestions online.
Source: Statuslabs
88% Of Executives View Reputation Risk As A Leading Business Problem
Reputation management statistics show a business's reputation does not impact just the customers. Potential employees likewise look at rankings and read reviews.
Source: Deloitte