30% Of Consumers Feel Positive About A Company Which Responds To Online Reviews

Communicating with your clients develops trust. Even something like reacting to their reviews and comments can make them feel valued.

As you might anticipate, clients who feel this way are going to spend more money with a company.

Source: Statuslabs

Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, and so on) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

Software Application Reviews Influence Over 98% Of All Purchasers

18 percent of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no effect whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Profits

Businesses that treat clients well generally prosper, review sites help ensure of that.

Source: Statuslabs

Fifty Percent Of All Millennial's "Always" Read Online Reviews For Companies

More youthful people know the value of being informed. User-generated material has an indisputable influence on consumers.

They will understand what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are various though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

More Than Half Of Consumers Won't Utilize A Service If It Has Less Than A 4 Star Rating

This stat is one of lots of that illustrate the value of online scores. Now that news of customer complete satisfaction travels this fast, keeping your clients happy is more crucial than ever.

57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for organizations with a best five star ranking.

Source: Brightlocal

74% Of Local Companies Have At A Minimum, 1 Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Taking a look at online ratings stats, we discovered that a business needs to have approximately 40 reviews before users "Award" it with a star.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Problem

Reputation management statistics suggest a business's reputation doesn't impact just the consumers. Potential employees likewise look at ratings and take a look at reviews.

Source: Deloitte

When Purchasing Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Prominent Aspect

Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to select a doctor or an attorney.

Younger people (age 18-35) are a lot more likely to employ a professional based on online reviews. Only 19% of millennials will consider employing a lawyer without any.

Source: Thomson Reuters

83 Percent Of Customers Don't Trust Advertising

The standard channels to reach consumers aren't as influential as they used to be. Many users who no longer trust ads select to take notice of customers' suggestions online.

Source: Statuslabs

98% Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Typically, 142 million consumers go to Yelp monthly. If you haven't claimed your free Yelp business page, this is as good a time as any.

Source: RevLocal

95% Of Disappointed Consumers Will Return To A Business If A Business Makes An Effort To Solve Problems Rapidly And Efficiently

Consumers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Consumer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the manufacturer states. The reason, producers' descriptions are generally advertisements.

Source: Martech Zone

Google Accounts For 57.5 Percent Of All Reviews All Over The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Just 6% Of Consumers Don't Trust Client Reviews At All

According to customer review stats, a tremendous 19% of customers always rely on online reviews and never ever a make a purchase without reading reviews initially.

Source: Statista

Unfavorable Reviews Can Increase Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive force for users to devote more time on your site. According to online review stats, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz