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89% Of Clients Review A Companies Responses To Reviews
Not only do the majority of shoppers read the review replies, 30% of them hold them in high regard. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
Google Represents 57.5% Of All Reviews Around The Globe
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
98 Percent Of Yelp's Browsers Bought From A Business They Found On The Site
Usually, 142 million consumers check out Yelp each month. This is as good a time as any if you have not declared your totally free Yelp business page.
Source: RevLocal
Facebook Reviews Affect More Than 50 Percent Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also influence our buying decisions.
According to social reviews data, Facebook affects over half of users' purchase decisions.
Facebook reviews stats expose that four out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
USA Consumers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different elements of the shopping experience when people read reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA clients.
Source: Statista
Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually make use of them.
Although we now know why client reviews are so effective, the majority of businesses apparently don't.
Source: LsaInsider
77% Of Users Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how excellent your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
72 Percent Of Consumers Won't Take Action Unless They Read Some Reviews
No matter how eye-catching your marketing is, you still require customer reviews. There's no other way around it. Clients are still happy to hear you out, but they rely on other people more.
Source: My Testimonial Engine
74 Percent Of Local Companies Have At Least 1 Google Review
A single review is far from enough to improve your site's SERP ranking.
Looking at online scores statistics, we discovered that a company needs to have a minimum of 40 reviews before users "Award" it with a star.
Source: Brightlocal
91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review statistics position consumers' reviews as the most trustworthy source of suggestions. Online reviews usually carry the very same weight as advice from friends and family.
Source: Brightlocal
If A Company Handles Problems Rapidly And Efficiently, 95% Of Unsatisfied Customers Will Go Back To A Business
Clients do not anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Negative Reviews Can Boost Conversion By Up To 85%
It sounds crazy, but negative reviews can be a positive force for users to devote more time on your website. According to online review data, individuals spend more than 5 times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews
Online review statistics clarify that 63% of consumer reviews stay without a reply. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers