54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star rating is the first thing consumers see. Still, users take note of other aspects too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of client reviews remain without a response. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

89% Of Clients Read A Companies Reactions To Reviews

Not only do a lot of individuals check out the review replies, 30% of them value them highly. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

More Than Half Of Consumers Will Not Use A Business If It Has Less Than A 4 Star Rating

This stat is one of many that highlight the value of online scores. Now that news of customer satisfaction travels this fast, keeping your customers pleased is more important than ever.

57% of customers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked only for businesses with a perfect five star rating.

Source: Brightlocal

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the positive and negative reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. People expect to see some unfavorable reviews.

Source: Capterra

A Lot Of Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've visited a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a mediocre or unfavorable one.

Source: Brightlocal

Only 6 Percent Of Customers Do Not Rely On Consumer Reviews At All

According to client review statistics, a whopping 19% of customers constantly rely on online reviews and never a make a purchase without checking out reviews.

Source: Statista

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70%

One negative review suffices for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

77% Of Consumers Do Not Trust Reviews That Are Older Than Three Months

Clients don't care how good your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that companies ought to be continuously requesting reviews.

Source: Statuslabs

Customers Might Spend 31% More With A Business That Has Terrific Reviews

Pay attention to this statistic. The better other users describe your product and services, the more money you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management statistics show a company's reputation doesn't affect simply the clients. Potential team members also look at ratings and take a look at reviews.

Source: Deloitte

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the cash they spend at your business. If you provide a good experience, they will be willing to share it.

Source: Brightlocal

More Than Half Of Customers Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are clearly the more opinionated ones.

Source: Statista

82 Percent Of Consumers Go To Review Sites Since They Wish To Acquire A Service Or A Product And Want To Get The Truth About The Businesses Services And Products.

Users come because they have actually currently formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit.

Source: RevLocal

The Typical Review Length Has Gotten 65% Shorter Since 2010

Presently reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.

Source: Review Trackers