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Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Picking A Service Provider
When clients need to choose a service provider, reviews have a huge impact on their decision.
Source: DemandGenReport
15% Of Customers Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15% of potential customers won't even think about doing business with a business they can't find viewpoints about.
Source: Statuslabs
83% Of All Young Shoppers Were Asked To Give A Review Recently
Of those invited, 80% of customers did leave a review. Overall, businesses have asked 66% of all clients to post a review on their company.
Source: Brightlocal
88% Of Executives View Reputation Risk As A Leading Business Concern
Reputation management statistics suggest a business's reputation doesn't impact just the consumers. Prospective employees also look at ratings and read reviews.
Source: Deloitte
Consumers Could Spend 31 Percent More With A Business That Has Excellent Reviews
Pay attention to this fact. The better other users explain your services or product, the more money you can charge and customer review stats reveal to us precisely how much more.
Source: Martech Zone
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated material can do wonders in terms of conversions.
A single review can have a substantial impact on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can offer a mind-blowing 44% increase.
Source: RevLocal
Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you wish to buy a new vehicle and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read reviews.
With the help of other people, you quickly select a model that works for you. That's how favorable reviews transform consumers into customers.
Source: Consumer Affairs
Only 6 Percent Of Customers Don't Rely On Client Reviews At All
According to customer review stats, a whopping 19% of consumers always trust online reviews and never ever a purchase without checking out reviews initially.
Source: Statista
89% Of Clients Review A Companies Replies To Reviews
Not only do most shoppers check out the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews World Wide
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business
The star score is the first thing customers see. Still, users take note of other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of American customers.
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all individuals in need of an expert service turn to online reviews.
According to online reviews data, 59% utilized online reviews to pick a legal representative or a medical professional.
Young people (age 18-35) are even more inclined to work with an expert based on online reviews. Just 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
88% Of Americans Declared That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Statistics reveal that reviews were more effective than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista