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70 Percent Of Consumers Choose To Find Out About A Business Through Reviews And Articles, Instead Of Advertisements
Advertisements are all well and good, however it's worth attempting a different approach as well. Reviews are by far the best method to find the truth about a product or service.
Source: Statuslabs
89% Of Customers Browse A Companies Responses To Reviews
Not only do a lot of shoppers check out the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.
Source: Brightlocal
US Buyers Regard "Product Performance" To Be The Most Useful Information In Product Reviews
When people read reviews, they concentrate on different elements of the shopping experience. But according to online review statistics, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA consumers.
Source: Statista
67% Of Consumers Claim Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider
Reviews have a massive effect on their decision when customers have to choose a solution provider.
Source: DemandGenReport
74% Of Regional Companies Have At Least 1 Google Review
One review is far from enough to enhance your site's SERP ranking.
Looking at online rankings stats, we learnt that a business needs to have at least 40 reviews before users "Award" it with a star.
Source: Brightlocal
53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics prove that 63% of client reviews go on without a reply. That's regrettable, due to the fact that those businesses are losing customers that way.
Source: Review Trackers
Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Considering that the vast majority of customers check out reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
86% Of Consumers Would Think About Composing A Review For A Business
Your customers are your most important resource, and it's not just because of the money they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
Facebook Reviews Impact More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is currently the most popular social network which can also influence our purchasing preferences.
According to social reviews statistics, Facebook impacts more than half of users' purchase choices.
Facebook reviews stats reveal that 4 out of 5 users are most likely to trust a local business if it has favorable reviews.
Source: RevLocal
A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Earnings
Businesses that treat consumers honorably usually prosper, review sites help make certain of that.
Source: Statuslabs
Reviews Published On Twitter Can Help Improve Online Sales By 6.46%
Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
Most Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read customer reviews, agree that it increases their purchasing confidence.
Businesses utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
If A Company Handles Issues Rapidly And Effectively, 95% Of Unhappy Consumers Will Return To A Company
Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More
We already discussed the positive and negative reviews and their result on consumers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. Customers expect to see some negative reviews.
Source: Capterra