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Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
If A Business Manages To Solve Problems Quickly And Efficiently, 95% Of Disappointed Clients Will Go Back To A Company
Clients don't anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
15% Of Clients Do Not Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15 percent of potential consumers won't even consider doing business with a company they can't discover opinions about.
Source: Statuslabs
Software Reviews Impact Over 98 Percent Of All Buyers
18 percent of software buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars
Typically two thirds of businesses have exceptional and great ratings. Just 5% of companies have a score below 3 stars.
Source: Brightlocal
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies doubt the integrity of online reviews. Nonetheless, they realize the enormous impact user scores have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
90% Of Site Visitors Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about very first impressions?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
89% Of Clients Review A Companies Reactions To Reviews
Not only do many consumers check out the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Half Of All Millennial's "Constantly" Check Out Online Reviews For Companies
More youthful individuals understand the value of being informed. User-generated material has an indisputable influence on consumers.
If businesses think of the power of consumer reviews over millennials, they will realize what they've been missing out on. Older individuals are different though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
The Average Review Word Count Has Gotten 65% Much Shorter Since 2010
Lately reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of a tweet.
Source: Review Trackers
83% Of All Younger Customers Were Asked To Post A Review Recently
Of those invited, 80% of customers did give a review. Overall, companies have asked 66% of all consumers to leave a review on their business.
Source: Brightlocal