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Reviews Published On Twitter Can Grow Revenues By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
When Buying Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Influential Aspect
Stats reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
A One Star Boost In Score Can Lead To A 5% To 9% Boost In Business Earnings
Businesses that treat consumers honorably generally succeed, review sites help make sure of that.
Source: Statuslabs
If A Business Manages To Resolve Problems Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Business
Clients do not expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Google Represents 57.5 Percent Of All Reviews World-wide
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
Here are the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews go on without a reply. That's regrettable, due to the fact that those businesses are losing customers that way.
Source: Review Trackers
77% Of Buyers Don't Trust Reviews That Are Older Than 3 Months
Clients don't care how excellent your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that companies ought to be constantly requesting reviews.
Source: Statuslabs
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of businesses doubt the integrity of online reviews. Nevertheless, they realize the massive impact user ratings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of American Customers
24% of US consumers consider reviews as 'exceptionally influential'.
To illustrate the importance of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those same customers are likewise happy to accept slower shipping times for such items.
Source: Turntonetworks
83% Of All Young Customers Were Invited To Post A Review Recently
Of those invited, 80% of consumers did leave a review. In general, companies have asked 66% of all customers to give a review on their business.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz