If A Company Handles Issues Quickly And Efficiently, 95% Of Disappointed Consumers Will Go Back To A Company

Clients do not expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Google Represents 57.5% Of All Reviews Around The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics suggest a company's reputation doesn't affect simply the clients. Prospective employees also take a look at rankings and take a look at reviews.

Source: Deloitte

86% Of Customers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you offer them a good experience.

Source: Brightlocal

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of businesses question the integrity of online reviews. However, they recognize the huge impact user scores have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Overall two-thirds of businesses have good and outstanding rankings. Only 5% of businesses have a rating listed below three stars.

Source: Brightlocal

95% Of Travelers Read Online Reviews Prior To Reserving Travel Related Services

Leisure and business tourists alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they check out reviews 'constantly' or 'really frequently'.

Source: Trust You

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews As Well

We already touched upon the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. People anticipate to see some unfavorable reviews.

Source: Capterra

77% Of Customers Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that businesses need to be continuously requesting reviews.

Source: Statuslabs

90 Percent Of Individuals Require Less Than 10 Reviews To Form An Opinion About A Business

You know what people state about first impressions?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

83 Percent Of Clients Do Not Rely On Advertising

The standard channels to reach consumers aren't as influential as they used to be. Most users who no longer trust advertisements select to focus on consumers' suggestions online.

Source: Statuslabs

USA Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews

When people check out reviews, they concentrate on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US consumers.

Source: Statista

Since They Want To Purchase A Service Or An Item And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Go To Review Sites.

Review websites are locations that customers go to get the facts about a service, business or item . Users come due to the fact that they have already formed a buying decision. The majority of them (89%) buy within a week of their visit. And 29% do so within 24 hours.

Source: RevLocal

Only 6% Of Consumers Don't Rely On Client Reviews At All

According to customer review stats, a massive 19% of customers always trust online reviews and never ever a make a purchase without checking out reviews.

Source: Statista