If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Use A Business

This stat is one of lots of that illustrate the value of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your customers pleased is more vital than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for companies with an ideal five star ranking.

Source: Brightlocal

If A Business Takes Care Of Issues Rapidly And Efficiently, 95% Of Disappointed Consumers Will Go Back To A Company

Consumers do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Many Best-selling Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. Somebody always has a bit of a gripe. That's why it is unnatural to get perfect 5 star ratings. Sometimes a lower rating actually helps your overall score.

According to consumer rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

When Buying Home Electronic Devices, 88% Of Americans Stated That Product Reviews Were The Most Influential Aspect

Statistics reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management stats suggest a business's reputation does not impact just the consumers. Potential team members likewise take a look at ratings and read reviews.

Source: Deloitte

More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

86 Percent Of Customers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the money they spend at your business. They will be ready to share it if you give them a great experience.

Source: Brightlocal

Just 6% Of Customers Don't Trust Customer Reviews At All

According to client review statistics, a tremendous 19 percent of consumers always rely on online reviews and never a make a purchase without checking out reviews.

Source: Statista

Google Accounts For 57.5% Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a remote second.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats show that 63% of customer reviews remain without a response. That's regrettable, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

77% Of Individuals Do Not Trust Reviews That Are Older Than Three Months

Clients don't care how great your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs