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53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of client reviews stay without a reply. That's regrettable, because those businesses are losing customers that way.
Source: Review Trackers
98% Of Yelp's Website Visitors Purchased From A Business They Discovered On The Website
Usually, 142 million consumers go to Yelp every month. This is as excellent a time as any if you have not claimed your complimentary Yelp business page.
Source: RevLocal
Reviews Shared On Twitter Can Help Increase Revenues By 6.46%
Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
The Majority Of Consumers Aged 25 To 34 Submitted Reviews
According to Statista, the younger generations are purportedly the more vocal ones.
Source: Statista
52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Also
We already discussed the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers expect to see some unfavorable reviews.
Source: Capterra
72 Percent Of Customers Will Not Take Action Unless They Check Out Some Reviews
No matter how alluring your marketing is, you still require client reviews. There is no other way around it. Clients are still happy to hear you out, however they rely on other people more.
Source: My Testimonial Engine
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use A Company
This stat is among lots of that highlight the significance of online scores. Now that news of customer complete satisfaction travels this quick, keeping your clients delighted is more vital than ever.
57% of consumers have searched for business with more than four stars in 2018, which is up from 48% in 2017.
Additionally, 11% looked just for companies with a best five star score.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's buyers are wary and desire the very best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
Software Reviews Impact Over 98 Percent Of All Purchasers
18% of software purchasers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the huge effect user rankings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
A Single Business Review Can Raise Its Conversions By 10%
Online review stats show user-generated content can do wonders in regards to conversions.
A single review can have a massive influence on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44 percent increase.
Source: RevLocal
77% Of Individuals Don't Rely On Reviews That Are Older Than Three Months
Customers don't care how great your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs