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More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews stay without a response. That's too bad, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of US Clients
24% of US buyers consider reviews as 'extremely influential'.
To show the value of online reviews and scores, did you know that 81% of consumers will pay more for a product with reviews and those exact same clients are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
83% Of All Younger Shoppers Were Invited To Submit A Review Recently
Of those asked, 80% of clients did submit a review. Overall, companies have actually asked 66% of all consumers to leave a review on their company.
Source: Brightlocal
Reviews Posted On Twitter Can Boost Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
70 Percent Of Customers Choose To Learn About A Business Through Short Articles And Reviews, Instead Of Ads
Advertisements are all well and good, however it deserves attempting a different approach also. Reviews are without a doubt the best method to discover the truth about a service or product.
Source: Statuslabs
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of businesses question the integrity of online reviews. However, they realize the enormous impact user scores have on their business. Undesirable client or staff member reviews can affect 90% of job seekers.
Source: Career Arc
The Majority Of Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've visited a supplier. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a average or negative one.
Source: Brightlocal
95% Of Dissatisfied Clients Will Return To A Company If A Business Takes Care Of Issues Quickly And Effectively
Consumers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
98% Of Yelp's Website Visitors Bought From A Business They Found On The Site
Generally, 142 million customers check out Yelp every month. This is as great a time as any if you have not declared your totally free Yelp business page.
Source: RevLocal