Favorable Reviews Motivate 68 Percent Of Customers To Use A Local Business

Because the huge majority of customers read reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics show that 63% of consumer reviews go on without a response. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Factor

Data reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

Over Half Of Customers Won't Use A Business If It Has Less Than A 4 Star Ranking

This stat is among lots of that highlight the significance of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your clients delighted is more important than ever.

57% of customers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked only for organizations with an ideal five star score.

Source: Brightlocal

74 Percent Of Regional Companies Have At Least 1 Google Review

One review is far from enough to improve your site's SERP ranking.

Taking a look at online rankings data, we found out that a company requires to have a minimum of 40 reviews before people "Award" it with a star.

Source: Brightlocal

89% Of Consumers Read A Businesses Reactions To Reviews

Not only do many shoppers check out the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Only 6 Percent Of Customers Do Not Trust Consumer Reviews At All

According to consumer review statistics, a massive 19% of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews first.

Source: Statista

83% Of All Younger People Were Invited To Leave A Review Recently

Of those asked, 80% of customers did post a review. Overall, businesses have asked 66% of all clients to leave a review on their company.

Source: Brightlocal

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the positive and negative reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Consumers expect to see some unfavorable reviews.

Source: Capterra

More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70%

One negative review suffices for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

91% Of Millennials Have Confidence In Online Reviews As Much As Family And Friends

Online review stats position clients' reviews as the most trustworthy source of recommendations. Online reviews usually carry the exact same weight as suggestions from loved ones.

Source: Brightlocal

If They Were Asked, 77% Of Consumers Would Likely Post A Review

More than a 35% would post a review to educate others about their consumer experience and 24% would probably direct their review to the business itself.

Over a 26% would be willing to post a review to assist other individuals with their choice making process.

Source: Podium

98% Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Normally, 142 million consumers check out Yelp every month. This is as great a time as any if you haven't claimed your totally free Yelp business page.

Source: RevLocal