15 Percent Of People Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15 percent of possible consumers will not even consider working with a company they can't discover viewpoints about.

Source: Statuslabs

A Single Business Review Can Raise Its Conversions By 10%

Online review statistics reveal user-generated content can do miracles in terms of conversions.

A single review can have a substantial influence on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44 percent boost.

Source: RevLocal

63.6% Of Consumers Visit Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

When it comes to trust, these online review stats reveal the basic popularity of a website can only go so far.

Source: Review Trackers

More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Online Item Reviews About A Product Can Raise Its Conversion Rate By A Staggering 270 Percent

User review statistics reveal the purchase probability for an item with 5 reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

61% Of Regional Businesses Have A Typical Score Of 4 To 5 Stars

Generally two thirds of businesses have good and awesome scores. Just 5% of companies have a score listed below 3 stars.

Source: Brightlocal

49% Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who focus on the variety of reviews is currently at 46%.

Source: Brightlocal

53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of consumer reviews stay without a response. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

86 Percent Of Customers Would Consider Writing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the cash they invest at your business. They will be prepared to share it if you give them a great experience.

Source: Brightlocal

Only 44% Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a remarkably low number of businesses really utilize them.

Although we now know why customer reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

If A Company Deals With Issues Rapidly And Effectively, 95% Of Unsatisfied Customers Will Return To A Company

Consumers don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

77% Of Clients Would Most Likely Give A Review If They Were Asked

More than a 35% would submit a review to educate others about their client experience and 24% would probably direct their review to the company itself.

Over a 26% would want to give a review to assist other people with their choice making process.

Source: Podium