70 Percent Of Consumers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Most people check out many more reviews to get a better idea of how business is actually doing. Do not depend upon that fact alone.

Source: Brightlocal

53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews remain without a reaction. That's regrettable, since those businesses are losing clients that way.

Source: Review Trackers

89% Of Customers Browse A Companies Replies To Reviews

Not only do a lot of customers check out the review replies, 30% of them hold them in high regard. Almost 96% read the replies to their own reviews.

Source: Brightlocal

A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Revenue

Businesses that treat consumers honorably typically flourish, review sites help make sure of that.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star score is the first thing consumers see. Still, users take notice of other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of USA consumers.

Source: Statista

49 Percent Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency as well.

The share of customers, who take note of the variety of reviews is presently at 46%.

Source: Brightlocal

The Typical Review Length Has Gotten 65% Shorter Since 2010

In the present day reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

Only 6 Percent Of Customers Do Not Rely On Consumer Reviews At All

According to customer review data, a whopping 19 percent of customers always trust online reviews and never a buy without checking out reviews initially.

Source: Statista

77% Of Customers Would Give A Review If They Were Asked

More than a 35% would do it to inform others about their client experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would be willing to leave a review to assist other people with their decision making process.

Source: Podium

82% Of Consumers Visit Review Sites Because They Wish To Acquire A Service Or A Product And Want To Get The Facts About The Businesses Products And Services.

Users come because they have currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit.

Source: RevLocal

77% Of Customers Don't Rely On Reviews That Are Older Than Three Months

Consumers don't care how excellent your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses should to be constantly asking for reviews.

Source: Statuslabs

67% Of Consumers Say Reviews Are A "Very Important" Factor When Picking A Solution Provider

When consumers need to select a service provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

86% Of Customers Would Think About Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they invest at your business. They will be prepared to share it if you give them a good experience.

Source: Brightlocal

73 Percent Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear people aren't pleased with ratings alone.

Written reviews make the statistics appear more genuine which is what the would-be consumers are trying to find. Practically a third of consumers state composed reviews are the only function that makes them believe the sites' reviews are useful and pertinent.

Source: Fan and Fuel

52% Of Customers Trust A Product More If It Has Unfavorable Reviews Too

We already touched upon the positive and negative reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Customers expect to see some negative reviews.

Source: Capterra

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics show a business's reputation doesn't impact just the consumers. Potential team members likewise look at rankings and take a look at reviews.

Source: Deloitte

91 Percent Of Millennials Trust In Online Reviews As Much As Family And Friends

Online review statistics put consumers' reviews as the most trustworthy source of recommendations. Online reviews normally bring the same weight as advice from loved ones.

Source: Brightlocal