Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews

Staying connected with your customers creates trust. Even something like reacting to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are happy to invest more money with a company.

Source: Statuslabs

61% Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars

Typically two thirds of businesses have excellent and great scores. Just 5% of companies have a rating listed below three stars.

Source: Brightlocal

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies question the integrity of online reviews. Nonetheless, they realize the massive impact user scores have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who read consumer reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Posted On Twitter Can Help Boost Online Sales By 6.46%

Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

Positive Reviews Motivate 68% Of Customers To Choose A Local Business

Considering that the large bulk of consumers check out reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

15% Of Visitors Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15% of potential consumers won't even think about doing business with a company they can't discover opinions about.

Source: Statuslabs

If A Company Makes An Effort To Fix Problems Quickly And Effectively, 95% Of Dissatisfied Consumers Will Go Back To A Company

Customers don't anticipate you to be perfect. When things go wrong, they do expect you to take care of things. If there's absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

A One Star Boost In Ranking Can Cause A 5% To 9% Increase In Business Revenue

Businesses that treat clients well normally succeed, review websites help make sure of that.

Source: Statuslabs

77% Of Consumers Would Likely Submit A Review If They Were Asked

More than a 35% would submit a review to advise others about their client encounter and 24% would rather direct their review to the company itself.

Over a 26% would want to submit a review to help other people with their choice making process.

Source: Podium

American Shoppers View "Product Performance" To Be The Most Useful Info In Product Reviews

They focus on various elements of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of USA clients.

Source: Statista