If They Were Asked, 77% Of Customers Would Most Likely Give A Review

More than a 35% would do it to advise others about their consumer experience and 24% would probably direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other people with their choice making process.

Source: Podium

A One Star Increase In Ranking Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat clients honorably normally succeed, review sites help make sure of that.

Source: Statuslabs

Over Half Of People Aged 25-34 Submitted Reviews

According to Statista, the more youthful generations are purportedly the more opinionated ones.

Source: Statista

77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months

Clients don't care how great your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that companies should to be continuously asking for reviews.

Source: Statuslabs

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your site. According to online review stats, people devote more than five times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

USA Shoppers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on different aspects of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of American consumers.

Source: Statista

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of customers, who take notice of the number of reviews is presently at 46%.

Source: Brightlocal

Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews remain without a reply. That's regrettable, due to the fact that those businesses are losing consumers that way.

Source: Review Trackers

15 Percent Of Visitors Do Not Trust Businesses Without Online Reviews

No trust suggests no interactions. 15% of prospective clients will not even consider doing business with a business they can't discover opinions about.

Source: Statuslabs

If It Has Less Than A 4 Star Score, More Than Half Of Customers Will Not Use An Organisation

This stat is one of lots of that show the value of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your customers pleased is more vital than ever.

57% of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for companies with a best five star score.

Source: Brightlocal

67% Of Consumers Claim That Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider

When clients need to select a service provider, reviews have a massive influence on their decision.

Source: DemandGenReport

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Consumers anticipate to see some negative reviews.

Source: Capterra