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If A Company Takes Care Of Problems Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company
Customers do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
52% Of Customers Rely On A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their impact on customers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Customers expect to see some unfavorable reviews.
Source: Capterra
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a physician or an attorney.
Young people (age 18-35) are even more likely to work with an expert based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.
Source: Thomson Reuters
90% Of Users Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what individuals state about first impressions?
Users get their first impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read customer reviews, concur that it increases their purchasing confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'always' or 'very often'.
Source: Trust You
If They Were Asked, 77% Of Clients Would Probably Post A Review
More than a 35% would submit a review to notify others about their consumer encounter and 24% would most likely direct their review to the business itself.
Over a 26% would want to leave a review to help other individuals with their choice making process.
Source: Podium
91% Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics put customers' reviews as the most reliable source of recommendations. Online reviews usually carry the same weight as advice from family and friends.
Source: Brightlocal
67% Of Customers Claim Reviews Are A "Very Important" Factor When Picking A Solution Provider
Reviews have an enormous effect on their decision when consumers have to choose a service provider.
Source: DemandGenReport
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of companies doubt the integrity of online reviews. Nonetheless, they understand the massive impact user ratings have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
89% Of Consumers Review A Businesses Responses To Reviews
Not only do a lot of shoppers read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.
Source: Brightlocal