64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out client reviews, concur that it increases their buying confidence.

Businesses utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.

Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs

60 Percent Of Customers Consult Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With men being twice as likely to be affected than women.

Reviews and ranking data show individuals value the opinion of peers more than any other material.

Source: Collective Bias

US Shoppers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals check out reviews, they concentrate on various aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of USA consumers.

Source: Statista

67% Of Customers Suggest Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider

When consumers have to choose a solution provider, reviews have a massive effect on their decision.

Source: DemandGenReport

If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Utilize A Company

This stat is among lots of that show the importance of online rankings. Now that news of consumer satisfaction travels this quick, keeping your clients happy is more important than ever.

57% of customers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for services with a best five star ranking.

Source: Brightlocal

30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews

Communicating with your customers creates trust. Even something as basic as reacting to their remarks and reviews can make them feel valued.

As you may expect, clients who feel this way are happy to invest more cash with a company.

Source: Statuslabs

72% Of Customers Won't Take Action Unless They Check Out Some Reviews

Regardless of how tempting your marketing is, you still need customer reviews. There's no skirting around it. Clients are still happy to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

Google Accounts For 57.5 Percent Of All Reviews Around The Globe

Google is in the lead here, followed by Facebook as a remote second.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Just 6 Percent Of Consumers Don't Rely On Customer Reviews At All

According to client review statistics, a whopping 19% of customers always trust online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

89% Of Buyers Want To Read Reviews Using Their Smart Devices

Be it through an app or a mobile web browser, people prefer to read reviews on their smart phones.

Source: Statista

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management statistics indicate a company's reputation does not affect just the clients. Potential employees likewise take a look at ratings and take a look at reviews.

Source: Deloitte

Since They Want To Purchase A Service Or A Product And Want To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Go To Review Sites.

Users come because they have already formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

63.6% Of Customers Go To Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.

When it comes to trust, these online review stats reveal the basic appeal of a site can just go so far.

Source: Review Trackers

83% Of All Young Consumers Were Invited To Give A Review Recently

Of those invited, 80% of clients did submit a review. Overall, businesses have asked 66% of all customers to leave a review on their business.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronics

Stats reveal that reviews were more effective than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

49 Percent Of Consumers Consider The Number Of Online Reviews As A Vital Consideration Of Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency too.

The share of customers, who take note of the number of reviews is presently at 46 percent.

Source: Brightlocal

53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of consumer reviews remain without a response. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers