67% Of Consumers Claim That Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when clients have to choose a solution provider.

Source: DemandGenReport

77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months

Customers don't care how great your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies should to be constantly requesting reviews.

Source: Statuslabs

Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions

Facebook is currently the most popular social media which can likewise influence our buying decisions.

According to social reviews statistics, Facebook affects over half of users' purchase decisions.

If it has favorable reviews, Facebook reviews statistics expose that four out of five users are most likely to rely on a local business.

Source: RevLocal

72 Percent Of Consumers Will Not Take Action Unless They Check Out Some Reviews

Regardless of how alluring your marketing is, you still require client reviews. There is no skirting around it. Clients are still going to hear you out, however they trust other people more.

Source: My Testimonial Engine

Majority Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Score

This stat is among many that illustrate the value of online ratings. Now that news of customer fulfillment travels this fast, keeping your clients happy is more crucial than ever.

57 percent of consumers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for companies with an ideal five star score.

Source: Brightlocal

89% Of Clients Review A Businesses Replies To Reviews

Not only do the majority of individuals check out the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.

Source: Brightlocal

Favorable Reviews Encourage 68 Percent Of Customers To Use Local Businesses

Given that the huge majority of customers check out reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

63.6% Of Consumers Go To Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

These online review statistics reveal the basic appeal of a site can just presume when it concerns trust.

Source: Review Trackers

A Lot Of Best Selling Products Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star rankings.

According to consumer rating statistics, conversion rates begin to reduce as scores rise above 4.7.

Source: Spiegel Research Center

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more effective than Television advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, people devote more than five times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.

Source: Reevoo

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to select a medical professional or a legal representative.

Young people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

95% Of Disappointed Consumers Will Return To A Company If A Company Takes Care Of Problems Rapidly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

30% Of Consumers Feel Positive About A Company Which Answers Online Reviews

Communicating with your customers builds their trust. Even something as basic as responding to their remarks and reviews can make them feel valued.

As you may expect, customers who feel this way are happy to spend more cash with a company.

Source: Statuslabs

15 Percent Of Users Do Not Trust Businesses Without Online Reviews

No trust suggests no interactions. 15% of prospective customers won't even think about doing business with a business they can't discover opinions about.

Source: Statuslabs

Customers Might Spend 31 Percent More With A Business That Has Terrific Reviews

Focus on this fact. The more detailed other users explain your product or service, the more money you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone