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53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review stats show that 63% of customer reviews go on without a reaction. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Stats reveal that reviews were more helpful than Television ads at 37%, social media at 23% and display ads at 49%.
Source: Statista
89% Of Clients Read A Companies Replies To Reviews
Not only do most individuals read the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Given that the large bulk of consumers read reviews, you would want yours to be inviting to brand-new consumers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can likewise affect our purchasing decisions.
According to social reviews statistics, Facebook impacts the majority of users' purchase choices.
If it has positive reviews, Facebook reviews stats reveal that 4 out of five users are more likely to rely on a local business.
Source: RevLocal
67% Of Customers Say Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider
Reviews have a massive impact on their decision when customers have to pick a service provider.
Source: DemandGenReport
The Average Review Length Has Gotten 65% Much Shorter Since 2010
Now a days reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.
Source: Review Trackers
One-half Of All Millennial's "Constantly" Check Out Online Reviews For Companies
Younger people understand the worth of being informed. User-generated content has an unassailable effect on consumers.
If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been missing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
86 Percent Of Customers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the cash they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
89% Of Customers Choose To Read Reviews Using Their Mobile Devices
Be it by means of an app or a mobile internet browser, customers choose to read reviews on their mobile phones.
Source: Statista
91% Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review statistics position clients' reviews as the most reliable source of recommendations. Online reviews typically bring the same weight as suggestions from friends and family.
Source: Brightlocal
A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Profits
Businesses that treat clients fairly usually prosper, review websites help make sure of that.
Source: Statuslabs