60 Percent Of Consumers Refer To Blog And Social Network Reviews On Their Mobile Devices Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social media. With males being two times as likely to be influenced than women.

Reviews and score statistics reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

30% Of Customers Feel Favorable To A Business Which Answers Online Reviews

Keeping in touch with your customers develops trust. Even something easy like responding to their remarks and reviews can make them feel valued.

As you may expect, customers who feel this way are happy to invest more money with a business.

Source: Statuslabs

53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of consumer reviews remain without a reply. That's too bad, since those companies are losing customers that way.

Source: Review Trackers

Online Item Reviews About An Item Can Amplify Its Conversion Rate By A Staggering 270 Percent

User review stats show the purchase likelihood for a product with 5 reviews is 270% higher than the same product without reviews.

Source: Spiegel Research Center

A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Earnings

Businesses that treat clients well typically flourish, review websites help ensure of that.

Source: Statuslabs

Reviews Shared On Twitter Can Help Boost Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

Favorable Reviews Encourage 68% Of Consumers To Choose A Local Business

Given that the huge majority of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

95% Of Unhappy Clients Will Go Back To A Company If A Company Manages To Resolve Problems Rapidly And Effectively

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

88% Of Americans Declared That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Data reveal that reviews were more beneficial than TV ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

The Typical Review Length Has Gotten 65% Much Shorter Since 2010

At the present time reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is proportionate to that of a tweet.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business

The star score is the first thing customers see. Still, users take notice of other factors too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to select a medical professional or an attorney.

Young people (age 18-35) are much more likely to work with a professional based upon online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out customer reviews, concur that it increases their buying confidence.

Organizations use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

77% Of Clients Do Not Trust Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

A Lot Of Best-selling Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to customer rating statistics, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

89% Of Clients Want To Read Reviews Using Their Mobile Phones

Be it via an app or a mobile internet browser, people choose to read reviews on their mobile phones.

Source: Statista