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89% Of Shoppers Prefer To Read Reviews On Their Smart Devices
Be it via an app or a mobile internet browser, consumers prefer to read reviews on their mobile phones.
Source: Statista
61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Overall two-thirds of businesses have excellent and awesome scores. Just 5% of businesses have a ranking listed below 3 stars.
Source: Brightlocal
88% Of Executives Regard Reputation Risk As A Top Business Issue
Reputation management stats show a business's reputation doesn't impact just the consumers. Prospective team members also take a look at ratings and take a look at reviews.
Source: Deloitte
30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews
Communicating with your customers develops trust. Even something like reacting to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are happy to invest more money with a company.
Source: Statuslabs
Most Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends show people prefer to comment if they had a favorable experience, instead of a mediocre or negative one.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who check out client reviews, agree that it increases their purchasing confidence.
Companies use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
Younger individuals understand the worth of being informed. User-generated material has an indisputable influence on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older people are various though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
15 Percent Of People Don't Trust Businesses Without Having Online Reviews
No trust implies no interactions. 15% of potential consumers won't even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs
Only 6% Of Consumers Don't Trust Customer Reviews At All
According to client review statistics, a tremendous 19% of customers constantly rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision
Customers value not just the quality or nature of the reviews, however they consider their number and recency too.
The share of clients, who pay attention to the number of reviews is currently at 46%.
Source: Brightlocal
The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010
As of late reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.
Source: Review Trackers
Google Accounts For 57.5% Of All Reviews Globally
Google remains in the lead here, followed by Facebook as a far-off second.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers