71% Of Millennials Browse Customer Reviews Of Expert Services

More than half of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to select a doctor or a lawyer.

Young people (age 18-35) are much more likely to employ a professional based on online reviews. Just 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

95% Of Unhappy Clients Will Go Back To A Company If A Company Manages To Solve Issues Rapidly And Effectively

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

60 Percent Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is affected significantly by blogs and reviews on social networks. With males being two times as likely to be influenced than women.

Reviews and ranking stats show people value the viewpoint of peers more than any other content.

Source: Collective Bias

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Consumers

24% of US consumers consider reviews as 'exceptionally influential'.

To illustrate the importance of online reviews and scores, did you know that 81 percent of customers will pay more for an item with reviews and those exact same clients are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Important Part Of Online Shopping.

Today's buyers are wary and want the very best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Across The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here's the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

72% Of Consumers Will Not Take Action Unless They Check Out Some Reviews

No matter how appealing your marketing is, you still require consumer reviews. There is no other way around it. Consumers are still ready to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Selecting A Service Provider

Reviews have a huge impact on their decision when clients have to pick a service provider.

Source: DemandGenReport

Majority Of Customers Won't Use A Company If It Has Less Than A 4 Star Ranking

This stat is among many that illustrate the value of online rankings. Now that news of consumer complete satisfaction travels this quick, keeping your customers pleased is more crucial than ever.

57 percent of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked just for businesses with an ideal five star ranking.

Source: Brightlocal

15% Of Users Don't Trust Businesses Without Any Online Reviews

No trust means no interactions. 15 percent of prospective clients won't even think about doing business with a business they can't discover viewpoints about.

Source: Statuslabs

A One Star Increase In Ranking Can Cause A 5% To 9% Boost In Business Profits

Businesses that treat consumers fairly typically succeed, review sites help make certain of that.

Source: Statuslabs

61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars

Typically two thirds of companies have excellent and outstanding scores. Only 5% of companies have a rating listed below 3 stars.

Source: Brightlocal

88% Of Executives Judge Reputation Risk As A Top Business Problem

Reputation management statistics indicate a business's reputation does not affect simply the customers. Potential employees also take a look at ratings and take a look at reviews.

Source: Deloitte

Online Product Reviews About An Item Can Increase Its Conversion Rate By More Than 270%

User review stats show the purchase probability for an item with 5 reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

United States Consumers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews

When people check out reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

Consumer Reviews On Products Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the maker says. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone

70 Percent Of Customers Prefer To Discover A Business Through Short Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it's worth trying a different approach as well. Reviews are by far the very best way to find the truth about a product or service.

Source: Statuslabs