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67% Of Customers Say Reviews Are A "Very Crucial" Factor When Picking A Solution Provider
When customers need to choose a solution provider, reviews have an enormous influence on their decision.
Source: DemandGenReport
53% Of Customers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of client reviews go on without a reaction. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business
Because the huge majority of consumers read reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of US Clients
24% of US consumers consider reviews as 'extremely influential'.
To illustrate the significance of online reviews and rankings, did you understand that 81% of customers will pay more for a product with reviews and those same clients are also ready to accept slower shipping times for such products.
Source: Turntonetworks
Many Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a unfavorable or average one.
Source: Brightlocal
Half Of All Millennial's "Always" Check Out Online Reviews For Businesses
More youthful people understand the worth of being informed. User-generated material has an indisputable influence on customers.
If businesses stop to consider the power of customer reviews over millennials, they will realize what they've been losing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Aspect
Data reveal that reviews were more successful than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Cell Phones Before Shopping
In-store shopping is affected substantially by blogs and reviews on social media. With males being twice as likely to be influenced than ladies.
Reviews and ranking data reveal people value the opinion of peers more than any other material.
Source: Collective Bias
15 Percent Of Consumers Don't Trust Businesses Without Having Online Reviews
No trust implies no interactions. 15 percent of prospective consumers won't even consider doing business with a company they can't discover opinions about.
Source: Statuslabs
If A Business Deals With Problems Quickly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Business
Customers don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business tourists read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'always' or 'really frequently'.
Source: Trust You