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89% Of Consumers Review A Companies Replies To Reviews
Not only do the majority of clients check out the review replies, 30% of them hold them in high regard. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review statistics prove that 63% of consumer reviews go on without a response. That's regrettable, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70%
One negative review suffices for 35% of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
83% Of Clients Don't Trust Advertising
The standard channels to reach customers aren't as prominent as they utilized to be. A lot of users who no longer trust ads pick to take notice of consumers' recommendations online.
Source: Statuslabs
70 Percent Of Consumers Need To Read At Least 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people check out much more reviews to get an idea of how business is actually doing. Do not depend on that statistic alone.
Source: Brightlocal
Over Half Of Consumers Aged 25-34 Published Reviews
According to Statista, the younger generations are evidently the more vocal ones.
Source: Statista
88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices
Statistics reveal that reviews were more successful than Television advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
88% Of Executives Regard Reputation Risk As A Top Business Concern
Reputation management stats indicate a company's reputation does not impact simply the consumers. Prospective employees likewise take a look at ratings and take a look at reviews.
Source: Deloitte
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Customers
24% of US buyers consider reviews as 'very influential'.
To highlight the importance of online reviews and rankings, did you know that 81% of consumers will pay more for a product with reviews and those same clients are also going to accept slower shipping times for such items.
Source: Turntonetworks
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and want the very best bang for their dollar. It's not surprising that that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
67% Of Consumers Claim That Reviews Are A "Very Important" Factor When Picking A Service Provider
Reviews have a huge impact on their decision when consumers have to select a service provider.
Source: DemandGenReport
86% Of Consumers Would Think About Writing A Review For A Business
Your consumers are your most valuable resource, and it's not just because of the cash they spend at your business. If you provide a great experience, they will be willing to share it.
Source: Brightlocal
52% Of Consumers Trust A Product More If It Has Negative Reviews As Well
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. People anticipate to see some negative reviews.
Source: Capterra
89% Of Consumers Prefer To Read Reviews Using Their Smart Devices
Be it via an app or a mobile browser, consumers prefer to read reviews on their mobile phones.
Source: Statista
60% Of Consumers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is affected substantially by blogs and reviews on social media. With men being two times as likely to be influenced than women.
Reviews and score stats show individuals value the opinion of peers more than any other content.
Source: Collective Bias
82 Percent Of Consumers Go To Review Sites Because They Want To Purchase A Product Or A Service And Wish To Get The Facts About Business Services And Products.
Users come because they have already formed a purchase decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
83% Of All Younger People Were Asked To Post A Review Recently
Of those invited, 80% of clients did give a review. Overall, companies have asked 66% of all clients to post a review on their business.
Source: Brightlocal