95% Of Disappointed Customers Will Go Back To A Business If A Business Takes Care Of Problems Quickly And Efficiently

Consumers don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

70% Of Consumers Prefer To Discover A Business By Means Of Reviews And Short Articles, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach also. Reviews are by far the best method to find the truth about a product or service.

Source: Statuslabs

70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people check out many more reviews to get a clear view of how business is in fact doing. Don't depend on that fact alone.

Source: Brightlocal

Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of businesses in fact utilize them.

Although we now know why consumer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

15 Percent Of People Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of possible clients won't even think about working with a company they can't discover opinions about.

Source: Statuslabs

89% Of Individuals Want To Read Reviews Using Their Mobile Devices

Be it by means of an app or a mobile internet browser, clients prefer to read reviews on their smart phones.

Source: Statista

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review stats put customers' reviews as the most credible source of suggestions. Online reviews generally bring the same weight as advice from loved ones.

Source: Brightlocal

A Lot Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal people prefer to comment if they had a positive experience, instead of a average or negative one.

Source: Brightlocal

Negative Reviews Can Boost Conversion By As Much As 85%

It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review stats, people spend more than 5 times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Favorable Reviews Motivate 68% Of Consumers To Use A Local Business

Given that the large bulk of customers read reviews, you'd want yours to be inviting to brand-new customers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70%

One negative review is enough for 35% of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics show a business's reputation does not impact just the clients. Prospective employees also take a look at rankings and read reviews.

Source: Deloitte

88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Data reveal that reviews were more beneficial than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the enormous effect user scores have on their business. Undesirable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the cash they invest at your business. They will be willing to share it if you provide them a good experience.

Source: Brightlocal

Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise affect our purchasing preferences.

According to social media reviews statistics, Facebook impacts the majority of users' purchase choices.

Facebook reviews statistics expose that 4 out of five users are more likely to rely on a local business if it has favorable reviews.

Source: RevLocal

The Typical Review Word Count Has Become 65% Shorter Since 2010

As of late reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are basically advertisements.

Source: Martech Zone